We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
Blue Moon Hemp
1751 W Copans Road, Ste 11
Pompano Beach, FL 33064
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
At THC Physicians we believe in great experiences. That’s why we rigorously focus on product quality, transparency, and your well-being.
We believe you deserve better, and we're here to change the landscape of modern self-care. THC Physicians provides a collective variety of premium hemp CBD products designed to be a part of your daily wellness ritual. We provide the perfect CBD products for everyday use with exceptional quality and choice.
There’s no comparison in quality, strength, and care.
There are all kinds of stories in the CBD market, but we are here with a promise to you that our ingredients are safe, tested, natural, and clean – with strong, CBD Isolate concentrations. What’s more, we make ourselves available to you. We have representatives standing by in case you want to chat, email, or speak to a human. We want you to be happy, and we’ll help you through the experience. And if you aren’t satisfied after we’ve given you time to give it a real, honest try, we’ll take it back. That’s a promise. We’re not hiding anything, and you shouldn’t have to settle for less.
Our commitment to you
Nobody is ready to commit on the first date. Although hemp has been around for hundreds of years, we understand that many people are trying it for the first time. We want to ensure that you are able to give us a try with zero stress.
If you’re just not satisfied with us on your first purchase, we’ll offer a full refund. Simple and honest.